Privacy Policy

Introduction

Cognihive ("we," "us," or "our") is an enterprise AI platform that helps organizations orchestrate AI agents, unify knowledge, and scale intelligent workflows. We are committed to protecting your privacy and being transparent about how we handle your personal information.

This Privacy Policy applies to our marketing website at www.cognihive.ai and your pre-sale interactions with us, including contact form submissions, demo requests, and newsletter sign-ups. It does not cover the Cognihive enterprise platform itself, which is governed by separate data processing agreements (DPAs) and enterprise terms negotiated with our customers.

By using our website, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with our practices, please do not use our website.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you interact with our website, including:

• Contact form submissions (first name, last name, email address, company name, subject, and message)
• Demo or consultation requests
• Newsletter subscriptions (email address)
• Partnership and integration inquiries

Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address and approximate geographic location
• Browser type, version, and language preferences
• Operating system and device information
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Clickstream data and interaction patterns

This information is collected through cookies, web beacons, and similar analytics technologies.

Information from Third Parties

We may receive business contact information from publicly available sources, industry directories, or data providers to support enterprise outreach efforts. This information is limited to professional contact details and is used solely for business-to-business communications.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries, demo requests, and contact form submissions
• Improving our website content, functionality, and user experience
• Sending relevant communications about our platform, features, and updates (with the ability to opt out at any time)
• Analyzing website traffic and usage patterns to optimize performance
• Detecting, preventing, and addressing security issues or fraudulent activity
• Complying with legal obligations and enforcing our terms

Legal Bases for Processing (EEA/UK)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:

• Consent — When you voluntarily submit your information through our contact form or subscribe to our newsletter.
• Legitimate interest — To improve our website, analyze usage patterns, and conduct business development activities, where these interests are not overridden by your rights.
• Contractual necessity — To respond to your inquiries and fulfill pre-contractual requests such as demo scheduling.
• Legal obligation — To comply with applicable laws, regulations, and legal processes.

Cookies and Tracking Technologies

Our website uses the following types of cookies and similar technologies:

• Strictly necessary cookies — Required for basic website functionality, such as page navigation and security features.
• Analytics cookies — Help us understand how visitors interact with our website, including page views, session duration, and traffic sources.
• Functional cookies — Enable enhanced features and personalization, such as remembering your preferences.

We do not use advertising or third-party marketing cookies. You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Data Sharing and Third-Party Services

We may share your information with the following categories of service providers who assist us in operating our website and business:

• Cloud infrastructure providers (e.g., Amazon Web Services) for website hosting and data processing
• Analytics providers for website usage analysis and performance monitoring
• Email service providers for delivering transactional and marketing communications

We do not sell your personal information to third parties. We do not share your information with third parties for their own marketing purposes.

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL protocols
• Access controls limiting data access to authorized personnel
• Regular security assessments and vulnerability reviews
• Employee training on data protection and privacy practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:

• Contact form and inquiry data — Retained for up to two years from the date of your last interaction with us, unless a longer retention period is required by law.
• Analytics data — Retained according to our analytics provider's default retention settings.
• Marketing communications — Your email address is retained until you opt out, at which point it is removed from our active mailing lists.

You may request deletion of your personal data at any time by contacting us using the information provided in the Contact Us section below.

International Data Transfers

Your information may be transferred to and processed in the United States, where our servers and service providers are located. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in a jurisdiction where data protection laws may differ from those in your country.

Where required by applicable law, we implement appropriate safeguards for international data transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data is protected in accordance with this Privacy Policy.

Your Rights and Choices

All Users

Regardless of your location, you have the following choices:

• Opt out of communications — Unsubscribe from marketing emails using the link in any email or by contacting us directly.
• Request deletion — Ask us to delete your personal information by emailing us.
• Access your data — Request a copy of the personal information we hold about you.

EEA, UK, and Swiss Residents (GDPR)

Under the General Data Protection Regulation, you also have the right to:

• Rectify inaccurate or incomplete personal data
• Restrict or object to the processing of your data
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent at any time without affecting the lawfulness of prior processing
• Lodge a complaint with your local data protection authority

California Residents (CCPA)

Under the California Consumer Privacy Act, California residents have the right to:

• Know what personal information is collected and how it is used
• Request deletion of personal information
• Opt out of the sale of personal information
• Non-discrimination for exercising your privacy rights

Cognihive does not sell personal information as defined under the CCPA.

Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child under 16, please contact us immediately and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please reach out to us:

• Support: info@cognihive.ai
• Or use the contact form on our homepage

We will respond to your request within 30 days, or sooner where required by applicable law.